سياسة الاسترداد والإلغاء

Free trial

Every new account gets a free 14-day trial with all features. No payment card is required to start it, and nothing is charged when it ends unless you choose to subscribe.

Refunds

You can request a full refund within 3 days of any payment, whether it is your first payment or a renewal, without giving a reason.

After that period payments are non-refundable, but you can cancel renewal at any time and keep access until the end of the period you paid for.

Nothing in this policy limits any rights you have under applicable law or under Paddle's Buyer Terms.

How to request a refund

• Email us at support@alaq.app from the email or phone number linked to your account, with the invoice number if you have it.
• Or contact Paddle directly using the link in your receipt email, or at paddle.net.

Approved refunds are processed by Paddle to the original payment method. It may take several business days to appear, depending on your bank.

Cancelling your subscription

You can cancel automatic renewal at any time from Settings → Subscription & invoices → Manage subscription.

After cancelling, your subscription stays active until the end of the paid period. Your account then becomes read-only: your classes and data are kept and you can export or delete them, and classroom mode is paused until you subscribe again.

Changing plans

To change plans (monthly, semester, yearly), email us at support@alaq.app, or cancel renewal of your current plan and subscribe to the new one when it ends.

Merchant of Record

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.